GENERAL
SCHOOL INFORMATION
The followings are
the general information for students wishing to
find out more about their application for courses
to The Barclyne Business School :
- Admission / International
Office
- Applying For
A Course
- Assessment
- Centre
For Continuous Education
- Centre
For English Teaching
- Computer Laboratories
- Counselling
Services
- Enrolment
and Pre-Enrolment
- Examinations
and Tests Office
- Fees
-
Grievance/Complaint Management Procedures
- Location
- Policy
on Discounted Prices
- Refund Policy
- Security
and Deposit (Terms and Conditions)
- Student Affairs
Office
- School Attendance
- School Correspondence
- Security
of Student Data
- Standard
Student Contract
- Student
Responsibilities
- Student
Protection Scheme
- Transfer
/ Withdrawal Policy
-
Checklist for Student Pass
ADMISSION / INTERNATIONAL
OFFICE
The
Admissions Office is responsible for overseeing
the distribution of offers of courses admission
and can advise prospective students regarding the
admission requirements. The International Student
Office provides assistance with application, admission
and enrolment procedures. We can be contactable
at Tel : (65) 6225 8977 / Email at
help@barclyne.com.
APPLYING FOR A COURSE
Prospective
(intending) students must lodge an application form
with the School Admissions Centre.
ASSESSMENT
For
matters regarding assessment, refer to the Examinations
and Testing Office.
CENTRE
FOR CONTINUOUS EDUCATION
Bridging
courses, study skills courses; essay writing courses,
primary school preparatory courses, secondary school
preparatory courses, polytechnic preparatory courses,
and university preparatory courses.
CENTER FOR
ENGLISH TEACHING
The
Centre for English Teaching offers a range of English
language courses including Academic English, General
and
Business
English and IELTS programme. The Centre helps international
students to reach the required English Language
proficiency for entry into our higher levels of
programmes.
COMPUTER LABORATORIES
Computers
are provided for students to facilitate them in
their daily schoolwork. Students are allowed in
usage however subjected to availability of the computer.
Laser printing and accesses to the Internet are
also available on a user-pays basis.
COUNSELLING SERVICE
The
Counselling service aims to help students fulfill
their academic, individual and social goals through
professional counselling, which is free and confidential.
Counselling presents an opportunity to: gain grater
self awareness; learn to cope more efficiently with
the problem at hand; discuss any work related, social
or personal issues that causes concern; explore
options with professionally trained staff. In addition,
workshops are offered each semester on topics such
as stress management, relaxation, exam anxiety,
communication skills and others. Students requiring
counselling services can be arrange through our
Student Affairs Office
ENROLMENT
AND PRE-ENROLMENT
Details
of the enrolment procedures can be obtain through
our Admissions Office. Enrolment takes place at
a specific time and date, depending on the individual
courses. You must attend the School in person or
else nominate, in writing, somebody to act on your
behalf. On the enrolment day, you pay the school
fees for joining the respective courses. An induction
programme will be held before the day of course
commencement.
EXAMINATIONS
AND TESTING OFFICE
The
Examinations and Testing Office looks after the
majority of exam papers, timetables and exclusions.
FEES
School Fee
A.
Our school accepts the following mode of payment.
- Cash
- Cheque
- Cashier’s
Order
- Telegraphic Transfer
in Singapore Dollars.
- Electronic Transfer
- Internet Banking
B.
Currently, the Goods Service Tax (GST) of 5% is
not chargeable.
C. Important Notes:
- For the payment
of tuition fees, this is paid strictly into the
Student Escrow Account. (no cash payment allowed)
.
- For the payment
of non-tuition fees (e.g. registration fees etc),
this is paid directly to the School.
- Local students have
the option to adopt the options mentioned in para
C.
For
information on how to pay, where to pay, and if
payments have been received, you can contact the
Accounts Office at :
- Accounts
Office
Phone: (65) 6225 8977
Fax: (65) 6224 8029
Email :help@barclyne.com
GRIEVANCE/COMPLAINT
MANAGEMENT PROCEDURES
We treat any student grievance as important feedback
to us. We have staff assigned to manage student
welfare including handling grievances and complaints
and have a system and procedures to tackle these
issues.
-
For
any complaint or grievance – whether it
is verbally lodged; or by letter; fax or email,
we will document the nature of grievance, complaint
and given an interim acknowledgement that the
matter is being investigated. We will acknowledge
the complaint within 3 days. The form can be
downloaded below :
a. Feedback Form
- pdf format
b.
Feedback Form - word document
-
The
Student Affairs Staff (SAS) will be required
to conduct the necessary investigation to establish
the circumstance and facts of the case and forward
his/her recommendation not later than
seven (7) days to the School Manager.
The latter will verify and decide whether there
are basis to accept or dismiss the complaint/grievance.
-
School
Manager will then offer a solution to the student.
If the student accepts the solution, no further
action will be pursued except record and file
the proceeding for completed action.
-
If
the student declined the solution offered by
School Manager, the complaint will be referred
to a higher level - the School Principal or
CEO who will review the case and offer a second
solution. All these proceedings would be completed
within 14 days
and complainant are kept informed of the status.
-
If
the student still refuses to accept the latest
solution and before the
maximum of 21 days, we will suggest that
the matter be referred for third party mediation,
i.e. Case Mediation Centre for a resolution
as an alternative to legal action/ proceedings.
|
NOTE: |
Proceedings
from the beginning of a complaint/grievance
are recorded in our Complaint Log that
provides information on nature of complaint/grievance
and time taken to resolve it. |
LOCATION
Being
at the heart of Singapore’s Central Business
District, The Barclyne Business School is located
at 10 Anson Road, International Plaza #31-06. The
nearest MRT Station is just 3 minutes walk away.
With a wide variety of public and private buses
reaching here and also 5 levels of private car parking
within the building and public car parking around
the building. We provide total convenience to our
students.
POLICY ON
DISCOUNTED PRICES
Our policy on discounted prices is given in the
Student’s handbook / advertisement and stipulated
in Schedule 2 of Annex A of the Standard Student
Contract, where the net Course fee is shown
REFUND
POLICY
A. REFUND due to the School’s non-performance
of the following:
- Non-commencement
of Course without good reason on commencement
date.
- Non-completion of
Course without good reason by completion date.
- Termination of Course
without good reason prior to course completion.
- Breach of obligation
under the Standard Student Contract.
- Time Frame for Refund:
Within fourteen (14) days and computation as follows:
- Entire amount of
the Tuition Fees and Deposit; plus
- Non-Tuition Fees
and/or Additional Fees (less any bank charges
payable under the Standard Student Contract).
B.
REFUND due to Student’s withdrawal:
- Refund made within
fourteen (14) days on receipt of notice.
- Amount of Refund
based on Student’s written notice of withdrawal
given in
Table below:
|
%
(Aggregate Sum of Course Fees and Additional
Fees as per Clause 1.7 and 1.10 of Student
Contract) |
Receipt of Student’s written Notice
of Withdrawal
|
|
[100%] |
More
than [30] days before the Commencement
Date |
|
[25%] |
Before, but not more than
[30] days before the Commencement Date |
|
[5%] |
After,
but not more than [07] days after
the Commencement Date |
|
[0%] |
More
than [07] days after the Commencement
Date |
SECURITY
AND DEPOSIT (TERMS AND CONDITIONS)
-
The security deposit
(if any) furnished by student to the Immigration
and Checkpoints Authority (ICA) shall be returned
within fourteen (14) days without interest on
release from the ICA.
-
ICA will take between
2-4 weeks to process the release of the security
deposit.
-
The security deposit
will be returned subject to the following conditions:
- On course completion
date.
(student to return student’s pass back to
the school)
- On student’s
early termination of course.
(student to inform the school the date of departure
from Singapore and the flight number)
- On receipt of student’s
written notice of withdrawal.
- On verifying that
the student has not committed an offence while
studying in Singapore.
(e.g. caught working or take drugs)
- On verifying that
the student has diligently followed all rules
and regulations from ICA - e.g. maintaining 90%
attendance at all times and not absent for seven
(07) consecutive days without valid reason.
- On verifying that
the student has fully discharged all course fees
plus any outstanding obligations to the school.
STUDENT AFFAIRS
OFFICE
The
Student Affairs Office manages the student administration
activities of the school and is responsible for
a broad range of activities including admission,
enrolment, orientation, graduation, disciplinary
matters and course information and student matters.
The Student Affairs Office caters to both current
and prospective students and should be the first
point of inquiry for all current or prospective
students.
SCHOOL ATTENDANCE
Most
units of study have prescribed attendance requirements
and these must be adhering to for satisfactory completion
of the programme.
SCHOOL CORRESPONDENCE
It
is important that you read all information sent
to you by the School, via both postal mail and email.
SECURITY OF STUDENT
DATA
-
All
students’data are treated as confidential.
-
Access
to students’ data is restricted to designated
staff.
-
The
use of students’ particulars is strictly
for internal use only.
-
Consent
will be sought from students for the use of
students’ data outside school matters.
STANDARD STUDENT
CONTRACT
An international student
is required to sign the Standard Student Contract
before course admission. Local students can opt-in
for similar Standard Student Contract. Both samples
of contract can be viewed at Consumers’ Association
of Singapore (CASE) Trust website:
www.case.org.sg/casetrust5.htm or download from
below :
STUDENT RESPONSIBILITIES
Each
student is responsible for ensuring that their enrolment
is correct and that their progress in the programme
is in accordance with the Resolution of the School.
While the School makes every effort to provide advice
and information, the onus is always on the student
to ensure that the deadlines and programme requirements
are met.
There are many School procedures to accommodate
students who experience personal problem, illness
and misadventure (such as special consideration,
student counselling etc). it is important to familiarize
yourself with the rules and regulations of the school
and the regulations for the programme you have chosen
and with the services available at the School. if
you are uncertain about anything, contact the Student
Affairs Office.
STUDENT
PROTECTION SCHEME (SPS)
Opening of ESCROW Account
As required by Case Trust for Education, we have
signed up with the Development Bank of Singapore
(DBS) for the Student Tuition Fee Account (ESCROW)
to protect the fees paid by you against any discontinuation
of studies (e.g. rejection of student pass application
by the ICA, legal closure of school, cessation of
school’s operation etc).
Payment Schedule
Upon confirmation of your admission, we shall open
a Student Tuition Fee Account (ESCROW) on
your behalf with our designated bank. You will sign
a Student Escrow Confirmation form when you apply
to make payment of the tuition fees into your ESCROW
account.
Your tuition fees received from your ESCROW account
will be deducted based on the following payment
schedule.
- Initial
30% of the tuition fees received will be paid
by the 5th day of your course commencement date.
- Balance
70% of the tuition fees will be paid in equal
instalments over the course duration, which is
on the first day of each calendar month.
Mode of Payment
There are many ways that you can pay your tuition
fees into your ESCROW Account.
- Cheque,
Cashier’s Order & Singapore Dollar Bank
Draft
- Internet
Banking
- Telegraphic
Transfer
- ATM
TRANSFER
/ WITHDRAWAL POLICY
A. Transfer
-
A student who transfers
from a current course to a new course within the
school shall be considered to have withdrawn from
the current course.
-
Fees paid for course-weeks
already completed in the current course will be
offset against the fees of the new course transferred
to.
-
After the offset,
any fees in excess will be credited to the new
course, and any fees in shortage will need to
be topped up promptly.
-
The student’s
transfer from one course to another within the
school is subject to the students gaining approval
from their course instructors and the respective
Heads of Departments.
B.
Withdrawal
- A student who withdraws
from this school to enrol with another shall ceased
to be our student and cancellation of the student
pass and return of security deposit (if applicable)
will be processed accordingly by the school.
- The refund policy
will apply.
